Minimize one on one contact: New Richmond Utilities encourages our customers to take advantage of online bill payment and account management tools.  Look for MY ACCOUNT in the upper right corner of our site. We also have three outdoor payment drop boxes located around the Civic Center.  The City of New Richmond will be operating under COVID-19 guidelines until further notice.  Please see press release for details.


The Wastewater Treatment Facility was established in the 1930s. This is a deregulated portion of our utilities, which means our utility commission can decide on the rates.

Currently the wastewater treatment facility takes in approximately 640,000 gallons per day and our capacity is 1,000,000 gallons.

The Wastewater Treatment Facility is located at 636 Doar Drive., New Richmond, WI. From downtown New Richmond, Hwy 64 & 65, travel west on Business 64 (also called W. 4th St.) approximately 1.5 miles. At the top of the hill, turn left on Doar Drive. (County Rd K turns to the right at this intersection). The entrance is approximately 1 block down on the left.