New Richmond Utilities offers electronic bill notifications to our customers. It’s quick and easy to sign up, just create an online account or log in if you already have one. You will be notified monthly when your bill is ready to view or print. You can also pay directly from your account any time, day or night, or sign up for automatic payment. Through the MyAccount site, you have access to one years of utility bills, your consumption history, meter readings, payment history, billing history, and more. Check it out!
Who wants to be sorting through piles of mail and paying bills? Let us do that for you. Sign up today!
We have several convenient methods for you to pay your utility bill.
Pay Online
Pay online at myaccount.nrutilities.org or select the MyAccount link in the top right within our website.
Some advantages of creating a MyAccount are:
- View monthly bill online
- Sign up for ebills to receive your monthly bill with an email notification
- Pay Credit/Debit online or sign up for Automatic Withdrawal from a checking or savings
- Monitor monthly usage and create usage notifications
Pay by Phone
To pay by phone, call (877) 885-7968. Please have your bill available so you can provide your account number.
*Paying by check or savings and viewing your balance due are FREE services. Convenience fees apply for credit/debit card payments: 3.00% (plus $.50 if under $100)
Automatic Payment
Payments can also be made by automatic withdrawal from your checking or savings account. To use this method, after creating your MyAccount, select “VIEW/PAY BILL” and then choose either “Enroll in Auto Pay” to set up automatic payments for NEXT months’ bill or “PAY BILL” to make a one-time payment. You can also stop in our office or download the Authorization for Direct Payment Auto Pay form and return it to us.
Some advantages to using direct automatic payment are:
- Helps avoid late or missed payments
- No need to write checks
- No postage costs
- Transfers funds safely, securely and directly from your account
When enrolled in this convenient service, you will continue to receive a statement each month detailing the amount to be debited from your savings or checking account on the due date.
Pay by Mail
Payment can be sent to:
New Richmond Utilities
156 E 1st St
New Richmond WI 54017
Please include the bottom stub of the bill to assure that your account is properly credited.
Pay in Person
Visit our office, during normal business hours (Monday-Thursday from 7:00 a.m. to 4:30 p.m. and Friday from 7:00 a.m. to 11:30 a.m.).
The budget billing program is a free service offered to all residential customers. The program is designed to help you avoid unpredictable utility bills and make balancing your budget a little easier. Auto pay from a checking account is required for budget payments.
Your monthly budget amount is based on the average of your actual bill charges during the previous 12-months. Any expected increase in the cost of electric and/or water and sewer are also calculated into the monthly payment when you enroll in the program. We continue to read your meter every month, and your utility bill will show your actual consumption, the bill amount and the balance on your account. Some months you will pay less for what you actually used and some months you will pay more.
Budgets are reviewed twice a year, in December and June. During the review process your current budget amount may be updated to reflect higher, or lower than expected usages. You will be notified via letter if there are any changes needed to your budget amount. Your new budget amount will be set to begin the following month.
While we monitor budgets twice a year, we request you occasionally watch the actual amounts on your statements and call us if you notice larger than expected credits or amounts due.
To see what your average might be, you can sign up for an online account through MYACCOUNT where you can see usage trends and balances for the previous 12-months. If you would like more information, or are interested in budget billing, please call our office at (715) 246-4167.
