CIVIC CENTER LOBBY OPEN BY APPOINTMENT ONLY BEGINNING NOVEMBER 16.  PLEASE CALL 715-246-4268 to schedule an appointment. New Richmond Utilities encourages our customers to take advantage of online bill payment, phone pay 24/7 by calling 877-885-7968, and account management tools.  Look for MY ACCOUNT in the upper right corner of our site. We also have three outdoor payment drop boxes located around the Civic Center. 

  • At New Richmond Utilties we don't just provide the power you use everyday. We are also invested in our community. After all, we live here too.

  • A family sitting by a tree

    New Richmond Utilties has programs that can help your family save energy and money at home.

  • Couple reviewing finances at dining table

    At New Richmond Utilties we know your time is important so we give you many quick and easy ways to pay your bill.


The City of New Richmond will be operating under the COVID-19 guidelines until further notice.  Please see UPDATED...


Please remember that beginning November 1, 2019 the new sewer rates go into effect.

For further information please take a look at our educational and communication materials.



Open House Invite: New Richmond Utilities will host a third Open House on August 6, 2019 at 6:00 pm at the Civic Center, in which, the public is invited to attend...

While municipal buildings are partially open to public access, the City of New Richmond remains open for business. Our staff continues to provide City and Utility services. Call 715-246-4268 for assistance. Select option #2 for City services or #3 for Utilities where you will be routed to a staff member ready to assist you. Our services are also available electronically on our website at or