New Richmond Utilities encourages our customers to take advantage of online bill payment, phone pay 24/7 by calling 877-885-7968, and account management tools.  Look for MY ACCOUNT in the upper right corner of our site. We also have three outdoor payment drop boxes located around the Civic Center. 

  • At New Richmond Utilties we don't just provide the power you use everyday. We are also invested in our community. After all, we live here too.

  • A family sitting by a tree

    New Richmond Utilties has programs that can help your family save energy and money at home.

  • Couple reviewing finances at dining table

    At New Richmond Utilties we know your time is important so we give you many quick and easy ways to pay your bill.

 

Beginning in January 2021, New Richmond Utilities will begin transitioning all customers to the same billing cycle. Over the course of the next several months, you may experience longer periods of...

 

In August 2019, New Richmond Utilities submitted a water rate change application to the Public Service Commission (PSC). The PSC has completed their review of NRU’s application. A telephonic...

 

The City of New Richmond will be operating under the COVID-19 guidelines until further notice.  Please see UPDATED...

While municipal buildings are partially open to public access, the City of New Richmond remains open for business. Our staff continues to provide City and Utility services. Call 715-246-4268 for assistance. Select option #2 for City services or #3 for Utilities where you will be routed to a staff member ready to assist you. Our services are also available electronically on our website at https://www.newrichmondwi.gov or https://www.nrutilities.com