PLEASE BE AWARE OF A CURRENT SCAM:   New Richmond Utilities has received several reports of automated scam calls demanding immediate payment of supposedly outstanding utility bills. If you receive a suspicious call and/or are unsure of your current balance, call us at 715-246-4167 or stop by the Utility office at 156 E 1st Street.  We do not have an 800 number.


Open House Invite:  New Richmond Utilities is considering changes to water and sewer rates. The public is invited to attend the Open House meetings to learn more. Public Open Houses will be held on June 5, 2019 and June 19, 2019 at the Civic Center (156 E 1st Street) at 6:00 pm.

Open House Details:  In September 2018, New Richmond Utilities (NRU) engaged Trilogy Consulting, a firm that specializes in utility rate studies, to independently examine the financial health and sustainability of current and future operations. Based upon the rate study findings, New Richmond Utilities will be considering changes to water and sewer rates in the coming month.

New Richmond Utilities is committed to a transparent rate setting process, and invite you to a public open house on June 5, 2019 at 6:00 pm and June 19, 2019 at 6:00 pm at the New Richmond Civic Center (156 E 1ST ST) to learn more about operations and possible rate changes.

There will also be educational and informational material posted on the website in the coming weeks that covers everything from utility management and rate setting to consumer impact and comparisons with peer utilities in Wisconsin.


Educational and Communication Material

Water & Sewer Rate Study letter

2019 Water & Sewer Rates Presentation

2019 Water & Sewer Rates FAQ

2019 Water & Sewer Rates Regional Comparison

2019 Water Rates Class C Rate Comparison

2019 Sewer Rate Class C Rate Comparison