Water Department

New Richmond residents and businesses use over 500 million gallons of water each year. Water is vital to our community and we are fortunate in New Richmond to have a high-quality water supply. One of our priorities is protecting this natural resource!

There are five deep wells in New Richmond reaching down to the Niagara-Plattville-Trenten aquifers (in the limestone formation). Water pumped from those depths comes out nice and cold; about 52 degrees year 'round. The water is treated and tested regularly to ensure New Richmond residents and businesses continue to receive a safe and plentiful water supply.


Meter Reading & Billing

Similar to reading your electric meter, New Richmond Utilities crew members collect usage data from your water meter with an automatic meter reading (AMR) device. Our data collection devices read your meter from a distance and store that information in a format that is then downloaded into our billing software to help produce your monthly billing statement.

In some cases or during certain times of year when we are not able to get close enough to your meter, our data collection devices are not able to communicate with your meter to deliver consumption data. In that event, we provide you with an estimated billing statement, based on your normal usage history for that time of year. Any difference between the amount actually used and the estimated amount billed is corrected automatically when the next regular meter reading is obtained.  Ultimately, you pay only for the amount of water actually used.

View our Residential, Commercial and Industrial Water Rates effective 1 23 2024

View our Water Leak Policy

Irrigation Meter Flyer

Hydrant Flushing Zones Map


Water Quality

The New Richmond Utility routinely monitors the city’s drinking water according to Federal and State regulations. Our constant goal is to provide you with a safe and dependable supply of drinking water. We want you to understand the efforts we make to continually improve the water treatment process and protect our water resources. We are committed to ensuring the quality of your water.

Discolored Water FAQ

View our most recent Water Quality Report

Well Test Results from Summer 2017

If you have any questions please contact the Water Department at (715) 243-0436 or the New Richmond Utility office at (715) 246-4167.