REMINDER:  The Winter Moritorium will be ending April 15, 2022. If you need assistance to pay your utility bills, please contact WestCAP at 800-606-9227. Other resources are Operation Help, which can be reached at 715-386-0881, and Salvation Army at 715-246-1222. Contact us now to schedule a Deferred Payment Contract.

Service Forms

Utiltiy Service FormsWhether you need new service, are moving out of town, or just moving across the street, you can find information to make this an easier transition below. Have questions? Give us a call at (715) 246-4167, or email us at

Apply for New Service or Transfer Service

Welcome to the area! We are pleased to be your utility provider. You are able to complete a move in and a move out service application online. Please give us a minimum of 24-hour notice.  If you are currently a New Richmond Utilities' customer, and you are moving to another address within our service area, you will need to complete a move in application for your new address and a move out application for your previous address.  We will also need to see a current photo ID (ex. Driver's License) for verification when you apply for new service.  During this time please submit the completed form along with a picture of your photo ID

New Residential Service form

Change Mailing Address

Occasionally, we know that our customers will want their utility bill sent to an address that is different than their service address. This can be done by calling our office at (715) 246-4167 or by completing the Change of Address form.

Terminate Service

If you are moving out of the New Richmond Utilities area and need to close your account with us, please call us at (715) 246-4167 to let us know your anticipated termination date. You can also complete the Request to Discontinue Service form.

Report Street Light Outage

We appreciate your assistance in making New Richmond a safer place for pedestrians, traffic and the community.

If you see a city street light out, please submit the Street Light Outage form. New Richmond Utilities will take the appropriate action to make sure the light is replaced in a reasonable amount of time.