At New Richmond Utilities we believe the people of our community are our most important asset. In order to best serve our customers and our community we strive for excellence in the following areas:
Reliable service – Few interruptions and fast restoration are the most important aspects of our service.
Trust – It’s important to us that you know we are looking out for your best interests and that you believe we are your greatest resource for any utlity issues that might arise.
Customer service – Whenever you contact us, we’ll provide quick and friendly service to resolve your issue.
Utilities at the lowest cost – We strive to be transparent about the various costs that go into your monthly charges while keeping prices as low as feasible.
Asset to the community – Beyond providing reliable power and clean, safe drinking water, we also give back to the community, making New Richmond a great place to live, work, and play.
Environmentally friendly – We value our environment, and will continue to provide as many renewable energy options as possible for our customers.
To protect our customers' personal information from getting into the wrong hands, New Richmond Utilities has implemented and adheres to an identity theft prevention program.
We take great pride in helping our customers. If you have any suggestions on how we can serve you better, please contact us.
Call us at (715) 246-4167, email us at customerservice@newrichmondwi.gov, or visit our office at 156 E 1st Street, Monday-Thursday from 7:00 a.m. to 4:30 p.m. and Friday from 7:00 a.m. to 11:30 a.m.