New Richmond Utilities will begin using automated outbound calls to reach customers with an overdue utility account balance. Customers may make payment via phone, through MyAccount or by using one of the three drop boxes located around the Civic Center building.

Utility workers working on power lines

New Richmond Utilities

New Richmond Utilities is a municipally owned and operated electric and water utility, serving more than 4,850 customers in New Richmond, Wisconsin. We strive to provide low-cost, reliable service with a community-focused, personal touch. We are your friends and neighbors who share your values and understand your needs.

New Richmond Utilities was founded in 1890. While a lot has changed over the past century, the focus of the utility has not. Today, we still offer our customers some of the lowest electric rates in the area - rates significantly lower than those in territories that are served by most investor-owned utilities. And, since we live and work in the community, we provide reliable energy with superior customer service.  New Richmond Utilities also provides its customers with clean, high-quality water that meets or exceeds all state and federal standards.  And, as part of the community, New Richmond Utilities affords its citizens a voice in its decisions and programs.