Minimize one on one contact: New Richmond Utilities encourages our customers to take advantage of online bill payment and account management tools.  Look for MY ACCOUNT in the upper right corner of our site. We also have three outdoor payment drop boxes located around the Civic Center.  The City of New Richmond will be operating under COVID-19 guidelines until further notice.  Please see press release for details.


Welcome! Meet our friendly, knowledgeable crew and staff at New Richmond Utilities. Perhaps you recognize some of us from a visit to our office or from seeing us in our trucks around town. Or, you may have run into us out and about in the community. After all, we are your neighbors and we live and work right here in New Richmond.

For general inquiries contact us at: (715) 246-4167 or email us at

New Richmond Utilities Staff


Susan Affeldt
Customer Service and Billing Representative
Rae Ann Ailts
Finance Director
Leigh Alexander
Customer Service Representative/Accounts Receivable
Joel Enders
Management Analyst
Kevin Blader
Foreman - Journeyman Lineman
Matt Brown
Jouneyman Lineman
Mike Darrow
City Administrator/Utility Manager
Jon Evans
Foreman - Water Operator
Greg Hermansen
Wastewater Treatment Plant Operator
Pat Howell
Meter Reader/Public Works 1
Adam Jackson
Water Operator
Eric Knutson
Meter Tech /Locator
Bob Meyer
Water Superintendent
Mike Peterson
Jouneyman Lineman
Debbie Powers
Customer Service Representative/Accounts Payable
Joshua Buhr
Water Operator
Weston Arndt
Electric Superintendent
Steve Skinner
Lead Wastewater Treatment Plant Operator
Mike Strey
Low Voltage Lineman
Diane Thielke
Lead Customer Service and Billing Representative
Darren O’Flanagan
Journeyman Lineman
Stacie Running
Energy Serivces Representative