New Richmond Utilities has partnered with Operation Help to provide financial assistance to cover utility expenses. If you need assistance paying your utility bill, complete an application at: https://operationhelpstcroix.org.

Key Contacts

Welcome! Meet our friendly, knowledgeable crew and staff at New Richmond Utilities. Perhaps you recognize some of us from a visit to our office or from seeing us in our trucks around town. Or, you may have run into us out and about in the community. After all, we are your neighbors and we live and work right here in New Richmond.

For general inquiries contact us at: (715) 246-4167 or email us at customerservice@newrichmondwi.gov

Susan Affeldt
Customer Service and Billing Representative
saffeldt@newrichmondwi.gov
Rae Ann Ailts
Assistant City Administrator/Finance Director
railts@newrichmondwi.gov
Leigh Alexander
Customer Service Representative/Accounts Receivable
lalexander@newrichmondwi.gov
Stacie Running
Utility Office Supervisor
srunning@newrichmondwi.gov
Kevin Blader
Foreman - Journeyman Lineman
kblader@newrichmondwi.gov
Matt Brown
Jouneyman Lineman
Noah Wiedenfeld
City Administrator/Utility Manager
nwiedenfeld@newrichmondwi.gov
Jon Evans
Foreman - Water Operator
Sandra Heinz
Customer Service Representative
sheinz@newrichmondwi.gov
Pat Howell
Meter Reader/Public Works 1
phowell@newrichmondwi.gov
Greg Hermansen
Wastewater Treatment Plant Operator
Eric Knutson
Meter Tech /Locator
eknutson@newrichmondwi.gov
Adam Jackson
Water Operator
Mike Peterson
Jouneyman Lineman
Dave Pufall
Water Superintendent
nruwater@newrichmondwi.gov
Tyler Sharpe
Water Operator
Weston Arndt
Electric Superintendent
warndt@newrichmondwi.gov
Steve Skinner
Lead Wastewater Treatment Plant Operator
WWTP@newrichmondwi.gov
Mike Strey
Low Voltage Lineman
 
Darren O’Flanagan
Journeyman Lineman