Minimize one on one contact: New Richmond Utilities encourages our customers to take advantage of online bill payment, phone pay 24/7 by calling 877-885-7968, and account management tools.  Look for MY ACCOUNT in the upper right corner of our site. We also have two outdoor payment drop boxes located around the Civic Center.  The City of New Richmond will be operating under COVID-19 guidelines until further notice.  Please see press release for details.


  Beginning October 7, the Civic Center will have new hours! We will be extending our hours Mondays - Thursdays from 7:00 a.m. – 4:30 p.m., and our hours on Fridays will be 7:00 a.m. to 11:30 a.m.

For people wanting to make payments outside of our business hours, we encourage you to pay online.  To pay utility bills click "Pay your Bill" in the upper right hand corner of the home page.  Or to pay City bills online, click the link:…/Online_Payment_Options_with…or visit our website at and click on the “Online Payments” icon on the home page.

   We also have a payment dropbox in the parking lot just south of the building (156 E First Street). This dropbox can be used for utility payments, building permits, park shelter rentals, dog licenses, miscellaneous applications, etc. If you have any questions, please contact us at (715) 246-4268.