Minimize one on one contact: New Richmond Utilities encourages our customers to take advantage of online bill payment and account management tools.  Look for MY ACCOUNT in the upper right corner of our site. We also have three outdoor payment drop boxes located around the Civic Center.  The City of New Richmond will be operating under COVID-19 guidelines until further notice.  Please see press release for details.


Our highest priority is meeting our customers’ needs by providing exceptional service. Through our website, we hope to deliver to you yet another easy way for you to do business with us.

How to Reach Us

New Richmond Utilities is conveniently located at 156 E 1st Street, New Richmond, WI  54017

The main office is open Monday - Thursday from 7:00 a.m. to 4:30 p.m. and Friday from 7:00 a.m. to 11:30 a.m.
Telephone:  (715) 246-4167
Fax: (715) 246-7129

To report a power outage, flickering lights, downed power lines, or other problems at your home or business related to electrical power service call the Electric Department at (715) 246-4167.

For problems with water service such as a broken water main, loss of water pressure, or questions about water quality, call the Water Department at (715) 246-4167.

For billing questions, service connections/disconnections, or any other need, please contact the Billing Department at  (715) 246-4167.