Minimize one on one contact: New Richmond Utilities encourages our customers to take advantage of online bill payment and account management tools.  Look for MY ACCOUNT in the upper right corner of our site. We also have three outdoor payment drop boxes located around the Civic Center.  The City of New Richmond will be operating under COVID-19 guidelines until further notice.  Please see press release for details.

 

man entering credit card info on laptop

New Richmond Utilities offers electronic bill notifcations to our customers. It's quick and easy to sign up, just create an online account or log in if you already have one. You will be notified monthly when your bill is ready to view or print. You can also pay directly from your account any time of day or night, or sign up for automatic payment. You have access to two years of utility bills, your consumption history, meter readings, payment history, billing history, and more. Check it out!

Who wants to be sorting through piles of mail and paying bills? Let us do that for you. Sign up today!

We have several convenient methods for you to pay your utility bill.

Pay Online

Pay online at myaccount.nrutilities.org or select the MyAccount link in the top right within our website.

Some advantages of creating a MyAccount are:

  • Can view monthly bill online
  • Sign up for ebills to recieve your monthly bill with an email notification
  • Can pay Credit/Debit online or Sign up for Automatic Withdrawal from a checking or savings
  • Can monitor monthly usage and create usage notifications

Pay by Phone

To pay by phone, call (877) 885-7968. Please have your bill available so you can provide your account number.

 

*Paying by check or savings and viewing your balance due are FREE services. Convenience fees apply for credit/debit card payments: 2.75% (plus $.50 if under $100)

Automatic Payment

Payments can also be made by automatic withdrawal from your checking or savings account. To use this method, after creating your MyAccount, select "VIEW/PAY BILL" and then choose either "Enroll in Auto Pay" to set up automatic payments for NEXT months' bill or "PAY BILL" to make a one-time payment. You can also stop in our office or download the Authorization for Direct Payment Auto Pay form and return it to us.

Some advantages to using direct automatic payment are:

  • Helps avoid late or missed payments
  • No need to write checks
  • No postage costs
  • Transfers funds safely, securely and directly from your account

When enrolled in this convenient service, you will continue to receive a statement each month detailing the amount to be debited from your savings or checking account on the due date.

Pay by Mail

Payment can be sent to:

New Richmond Utilities
156 E 1st St
New Richmond WI  54017

Please include the bottom stub of the bill to assure that your account is properly credited.

Pay in Person

During normal business hours (Monday-Thursday from 7:00 a.m. to 4:30 p.m. and Friday from 7:00 a.m. to 11:30 a.m.) customers can make payments at our office, or use our convenient any time of day or night Municipal drop box.  The drop box is located at 156 E 1st St., New Richmond, WI  54017, behind the Civic Center in the parking lot shared with First National Community Bank.