Effective January 28th, New Richmond Utilities will have a new online account management tool.   You will need to create a new online account beginning January 28th to continue receiving ebills, viewing statements, or paying utility bills online.  Look for MY ACCOUNT in the upper right corner of our site beginning January 28th.

man entering credit card info on laptopWe have several convenient methods for you to pay your utility bill.


New Richmond Utilities offers ebills to our customers,  It's quick and easy to sign up, just create an online account or log in if you already have one.  On the menu to the left pick Paperless/PIN, enter a PIN number, pick yes for paperless billing, enter your email address and hit submit.  Your done!  It is that easy.  You will be notified monthly when your bill is ready to view or print.  You can also pay directly from your account anytime of day or night, or sign up for automatic payment.  You have access to two years of utility bills, your consumption history, meter readings, payment history, billing history, a bill analyzer and more.  Check it out!

Who wants to be sorting through piles of mail and paying bills?  Let us do that for you.  Sign up today!

Pay Online, Mobile Device or by Telephone

Pay online, at

To pay using your mobile device, download “PSN Payments” on the App Store© or Google Play™ (register online before using the app).

To pay by phone, call (877) 885-7968. Please have your bill available so you can provide your account number.

*Paying by check or savings and viewing your balance due are FREE services. Convenience fees apply for credit/debit card payments: 2.75% (plus $.50 if under $100)

Automatic Payment

Payments can also be made by automatic withdrawal from your checking or savings account. To use this method, stop in our office or download the Authorization for Direct Payment Auto Pay (click here) form and return it to us.

Some advantages to using direct automatic payment are:

  • Helps avoid late or missed payments
  • No need to write checks
  • No postage costs
  • Transfers funds safely, securely and directly from your account

When enrolled in this convenient service, you will continue to receive a statement each month detailing the amount to be debited from your savings or checking account on the due date.

Pay by Mail

Payment can be sent to:

New Richmond Utilities
156 E 1st St
New Richmond WI  54017

Please include the bottom stub of the bill to assure that your account is properly credited.

Pay in Person

During normal business hours (Monday-Thursday from 7:00 a.m. to 4:30 p.m. and Friday from 7:00 a.m. to 11:30 a.m.) customers can make payments at our office, or use our convenient any time of day or night Municipal drop box.  The drop box is located at 156 E 1st St., New Richmond, WI  54017, behind the Civic Center in the parking lot shared with First National Community Bank.